S3 Chile
Let's talk

Legal

Privacy Policy

Effective: December 1, 2025Law No. 19,628

English courtesy translation. The Spanish version prevails in case of discrepancy.

Contents
  1. 1. Introduction and purpose
  2. 2. Data controller
  3. 3. Applicable legal framework
  4. 3.1 Legal basis for processing personal data
  5. 4. Definitions
  6. 5. What information does S3 Chile collect?
  7. 6. What does S3 Chile use personal data for?
  8. 6.1 Data collected through the contact form
  9. 6.2 Data collected through email or phone calls
  10. 7. Data retention
  11. 8. Data subject rights (ARCO rights)
  12. 8.1 How to exercise these rights
  13. 9. Information security
  14. 10. Contact
  15. 11. Changes to this policy
  16. 12. Effective date
  17. 13. Regulatory update

1. Introduction and purpose

S3 Chile values and respects the privacy of everyone it interacts with, including clients, employees, suppliers and website visitors.

This policy explains transparently how S3 Chile collects, uses, stores and protects personal data, in compliance with Law No. 19,628 on the Protection of Private Life and national and international good practices in information security.

2. Data controller

This document contains S3 Chile’s Privacy Policy regarding the processing of personal data that users provide through the website, digital forms, phone calls and other communication channels.

This policy describes the rights and obligations of both S3 Chile and the users of those channels in relation to the processing, use and protection of the personal information provided.

  • Legal name: S3 Chile
  • Tax ID (RUT): 76.916180-5
  • Address: Huérfanos 835, Santiago Centro, Santiago.
  • Contact email: privacidad@s3chile.cl

4. Definitions

For the purposes of this policy:

  • Personal data: information that identifies or can identify a natural person.
  • Sensitive data: data revealing intimate aspects, such as health, ideology, racial origin, opinions or sexual orientation.
  • Processing: any operation on personal data, such as collection, storage, use, disclosure or deletion.
  • Data subject: the natural person whose personal data is processed by S3 Chile.
  • Data transfer: communication of personal data to third parties, inside or outside the country, for the purposes described.
  • Processor: a natural or legal person who processes personal data on behalf of the controller, under its instructions.

5. What information does S3 Chile collect?

The Platform’s home page includes a “Contact” section where the user fills in a form with the following data: name, email, company, request type, phone (optional) and any other information included in the message describing their project. This section exists so that S3 Chile can contact the user and offer more personalized guidance on the scope of the Services.

S3 Chile reserves the right to request additional information during its communications with the user, allowing a reasonable period to provide it. Users may also contact S3 Chile by email at privacidad@s3chile.cl.

The S3 Chile website contains links to official social media profiles, and interacting with them may result in data processing under those platforms’ own policies. S3 Chile currently does not use cookies or similar tracking technologies that collect browsing personal data without the user’s consent.

6. What does S3 Chile use personal data for?

Personal data provided to S3 Chile will be processed, in addition to meeting the obligations arising from any relationship that may be created, for the purposes and activities of the company’s line of business and its Services. Unless otherwise stated in this policy, S3 Chile will not share personal information with third parties without the data subject’s authorization, except where necessary to perform the contractual relationship and for updates to the Platform.

6.1 Data collected through the contact form

Personal data provided through this form will be processed for the following purposes:

  • Manage potential commercial or pre-contractual relationships arising from the user’s request.
  • Verify and validate the user’s identity.
  • Provide personalized assistance and answer questions and requests for information about the Services, pricing and demos.
  • Facilitate communication for technical or commercial support.
  • Send quotes or proposals for the Services based on the user’s communications and requirements.
  • Notify users of any changes to the Platform.
  • Carry out statistical studies and analyses needed to improve the scope of the Services and the user experience.
  • Send surveys about S3 Chile’s Services and Platform assistance, or any other topic of interest to improve the Services.
  • Transfer personal information to (i) group companies and directly related persons, where necessary to perform the Services, and to (ii) S3 Chile employees and collaborators who need to know it to perform the Services.
  • Ensure compliance with information security measures and protocols.
  • Manage compliance with legal obligations.

6.2 Data collected through email or phone calls

If the user chooses to contact S3 Chile by email or phone on their own initiative, the data will be processed to:

  • Handle the user’s specific inquiries.
  • Record communications for commercial or contractual follow-up.
  • Comply with legal and administrative obligations.

7. Data retention

The data subject’s information will be kept only for as long as necessary for the purposes stated, except for data that must be kept for longer periods under legal or regulatory provisions, in which case it will be kept for the period those provisions require.

8. Data subject rights (ARCO rights)

Data subjects have the following rights:

  • Right of access: the data subject may request information about their personal data being processed and the lawful basis for that processing.
  • Right to rectification: the data subject may request that their personal data be corrected when it is inaccurate, outdated, incomplete or misleading.
  • Right to erasure: the data subject may request deletion of their personal data when consent has been withdrawn and there is no lawful basis for processing, when processing is unlawful, or when the data is out of date.
  • Right to object: the data subject may request that a specific processing of data not be carried out.

8.1 How to exercise these rights

Data subjects may exercise these rights at any time by writing to privacidad@s3chile.cl.

9. Information security

For S3 Chile, the security of the data subject’s information is essential. The company has appropriate policies and suitable technical and organizational measures to protect personal data against illegal or unauthorized access, loss, accidental destruction, damage, and illegal or unauthorized use and disclosure.

S3 Chile states that it has information security policies and a technology infrastructure that reasonably protects the data subject’s personal data, limits third-party access and processing as far as possible, and is subject to continuous review and improvement.

10. Contact

For any questions about the terms of this privacy policy or the exercise of the rights the law grants to data subjects, users may write to privacidad@s3chile.cl.

11. Changes to this policy

S3 Chile may amend this privacy policy. If so, the changes will be communicated to users and published on the Platform’s website and other channels to be defined, requesting the data subject’s corresponding authorization for the new terms.

12. Effective date

This policy takes effect on its publication date, December 1, 2025.

13. Regulatory update

S3 Chile will monitor regulatory changes and update this policy when Law No. 21,719 enters into force (October 2026), ensuring continued compliance with Chilean personal data protection legislation.

← Back to home